Frequently Asked Questions

Drop us an email if you couldn’t find an answer to your question here.

See How We Work

Send us a email if you have any questions

What if I already have a website?

No problem, we don’t just create new websites, we can also transfer your domain to your new Click Rate website on our servers.

How does the process work ?

Once you have placed your order we will contact you within 24hrs to discuss your new website design. Once we know your design requests we will create your new website and help you add copy, images and your business contact details. We can even design a logo for your business. If you need a domain name, we will set this up and within 5 working days you will have a new professional website live on your domain name.

Do I need to pay for anything else ?

No, with Click Rate, you get everything you need with one low monthly fee. We handle your domain, hosting, SSL and CDN. Not sure what these are ? Don’t worry, we handle everything to ensure you get a professional website with all the modern features that will help you get more business online.

Are there any contracts ?

No, we believe that businesses need flexibility so you can cancel your service at anytime. 

What if I don’t like the new website design ?

We aim to impress, so we will work with you to ensure you get a website that you love, if we are not able to agree, then you can cancel your service and only pay for the first month.

Payment FAQs

What payment methods do you accept?

We accept PayPal and credit cards via Stripe. This includes Visa, MasterCard and American Express

Can I get a refund?

All monthly plans are done in advance for the coming month, you can cancel anytime and only pay for the 1st month. We don’t offer refunds on the first month, but will do our best to work with you to ensure you are happy with your new website.

Can I cancel my subscription?

Yes, you can cancel anytime.

Monthly payments are done in advance, so if you cancel through the month, you will not be charge for the next month.

Is this a secure website?

Yes we use SSL on all pages to ensure that you details are encrypted with the latest technology. 

Can I update my credit card details?

Yes, if you use PayPal or Stripe you can update your credit card details on these platforms.

What if I want to change plans?

No problem, you can upgrade/downgrade anytime, just contact us with your registered email and we will be happy to help. 

How long are your contracts?

We work with no contracts, you can cancel anytime.